05/2022- CURRENT Student Services Manager, UAF eCampus
Oversee UAF eCampus Exam Services and Front Counter experience for all staff, faculty, students, and public using our services. Manage staff who proctor community/professional exams and paper/online tests for UAF eCampus students, UAA/UAS students taking online courses, students entering UAF that need placement or library competency exams, etc. Work with vendors to ensure secure delivery of professional exams via vendor systems. Hire, train, and mentor team members. Work with and for Associate Director of Student Experience at UAF eCampus. Attain and maintain proctor/administrative credentials for various vendors. Utilize BANNER, Salesforce, Airtable, Google products for day-to-day activities.
04/2011 – 04/2022 Instructional Designer 3, UAF eCampus
Hired to provide relational database expertise for online products, maintain websites, and support faculty in course design. Suggest varied ways to deliver instruction, coach in technical aspects of teaching online, and furnish course development support. Provide best practices information to those implementing technology in the classroom or via online delivery. Rebuilt FERPA training from Flash to HTML/PHP, added PDF print function for a certificate. Encouraged tracking and reporting via the open source TRAC product. Work with Network Specialist to support the upkeep/modification of class and registrants database in SQL on our servers. Canvas admin assisting faculty with learning management system needs.
10/2010-04/2011 Analyst Programmer, Geophysical Institute & School of Fisheries and Ocean Sciences
Temporary Technical post to create Drupal content management system (website) and templates for GI Design Services team. Remote work on virtual servers to support the Arctic Ocean Biodiversity group data management needs. Greeted and assisted customers seeking design services. Installed/edited Moodle plugins.
11/2008 – 9/2010 Communications Specialist 5, Institute of Marine SFOS Alaska Ocean Observing System
02/2003 – 11/2008 Statewide Marketing Manager, American Tire & Auto, Inc.
Developed intranet and network. Created website, radio, television, print, magazine marketing materials. Managed a $250,000 marketing budget for five stores with multiple accounts. Leveraged data on customer locations for ad placement. Tracked charges, determined the best use of budget. Used Microsoft OS and UNIX system for accounting, payroll, and sales tracking.
05/2002 – 02/2003 Communications Coordinator, UAF Alaska BRIN and Alaska EPSCoR
Developed unit websites. Created materials for distribution to Statewide Steering and External Advisory Committees. Entered BANNER requisitions and monitored expense reports for discrepancies or errors.
07/1998 – 07/2001 Manager, Help Desk and Training University of Alaska Statewide
Merged two departments. Hired employees. Reviewed, selected, and implemented software for requests and workflow tracking data and reports for UAA, UAF, UAS, UA. Managed Help Desk and Training staff. Evaluated operations, solved problems, updated procedures developed with and by the team. Invited the team to cross-train. Scheduled trainers to provide help desk staff relief. Revised jobs to balance the team. Improved employee morale. Reduced costs. Developed classes for staff; delivered training. Implemented ADA screening. Assisted with maintenance, installation, and upkeep of multi-use training labs. Provided annual Training Conference (RSTC) across 23 locations. Hired as Sr. Programmer Analyst for self-directed work team; promoted 04/1999.
04/1997 – 06/1998 Information Officer, Arctic Region Supercomputing Center
Special projects coordination DoD paperwork for Interim Defense Research and Engineering Network (IDREN) to DREN transition. Worked with scientists promoting projects via flyers, online PDFs, and quarterly newsletters. Implemented tour information kiosk. Redesigned website for non-university visitors.
05/1995-04/1997 Director of Marketing, Internet Alaska, Inc.
Introduced the Internet to eight communities. Traveled across Alaska; interfaced with TelCos to place modem banks, promoted uses for Internet access from home. Worked with and provided oversight of technical support staff. Increased customer numbers from 450 to over 17,000. Opened, staffed, managed the Fairbanks office. Oversight of two full-time and two part-time staff. Created team work schedules. Developed and delivered training materials for potential customers.
1993 – Spring 2022 Adjunct Faculty
Courses and Universities: CS 101: Computers and Society (online 2011- now/ face-to-face Fall ‘06-Spring ‘08)
CITS 222: Website Design for UAF Community & Technical College
Business Applications (Access, Excel, PowerPoint, Word), UAF Tanana Valley Community College
MISM 3311: Mgmt Information Systems for Wayland Baptist University, Eielson AFB
CBIS 3301: Computer Business Applications for Wayland Baptist University, Eielson AFB
Delving deeply into research for online student success during master’s studies. Revised the final project to focus on promoting the success of the School of Education.
Presenting across the US for the Alaska Marine Information System launch at a conference when Alaska Airlines had back-to-back flight cancellations. This is quite easy today-it happened in 2008.
While working for Statewide my team and I merged two departments and filled positions for the Help Desk and Training department. The core of that team 90% stayed together for almost ten years.
During the first year with Internet Alaska, Inc. I helped the team increase the user/client base went from ~450 to ~17,000; dealing with success and not losing staff during the process is worth mentioning. At the same time, one of the owners and I flew around the state and opened new communities to local dial-up internet access.