Using my strengths to support eLearning and the University of Alaska

UNDERSTANDING FROM THE GROUND UP: Serving in these roles supports a unique understanding of collaborative and marketing efforts needed for successful support of our growing online programs and student population: Student, Online Student, Teaching Assistant, Coordinator, Adjunct, Information Officer, Programmer, Analyst/Programmer, Manager, Director of Marketing, Communications Specialist, Web Developer, Business Owner, and Instructional Designer.

DATA-DRIVEN ANALYSIS

  • Data collection and analysis: I love data! I’ve worked with many units and teams to collaborate on the collection and dissemination of data to information using stories and visuals.
  • I have experience collecting data, performing data export, transfer and load (import), doing data analysis, determining who and how best to share results with, and creating easily understood visual references.

PROJECT MANAGEMENT

  • Experience with Airtable, MySQL, and Trac to manage data and pull reports. Past exposure to BANNER. Programmed and trained others on QMenu and QAdhoc, some of which is still in use at UA today. Ran marketing for five stores across the state (American Tire). Started, staffed, stocked, and ran–inventory, marketing, payroll– a local craft store (Memories & More) from 2003 until 2009 when I sold it.
  • Expanded services and starting new relationships with eight outlying communities (Internet Alaska); assisted multiple teams in completing Defense Research and Engineering DoD DREN paperwork for compliance (Arctic Region Supercomputing Center).

MANAGEMENT

  • Within the University of Alaska system, I have held one managerial role and shared responsibility for employee development.
  • I have shared employee development responsibilities and managed teams. My management style is fairly hands-off. I prefer letting the task be the boss.
  • Opened and ran craft store with three employees (Memories & More); hired, trained, managed, coordinated employees for Help Desk and Training department after successful merge of two teams (University of Alaska Statewide); planned and opened a new office, hired, trained, and managed employees (Internet Alaska).

Certifications

  • 3/2020 – Quality Matters certified facilitator for Improving Your Online Course
  • 1/2020 – Basics of Inclusive Design for Online Education – from University of Colorado Boulder/Coursera
  • 1/2020 – Peer Reviewer  – certified to serve as a Peer Reviewer on Quality Matters course reviews
  • 12/2018 – Quality Matters Coordinator (QMC) Training to serve in the organizer role for UAF
  • 06/2017 – VoiceThread Certified Educator
  • 02/2016 – Independent Applying the QM Rubric (APPQMR)
  • 02/2012 – Distinguished Toastmaster (DTM) Toastmasters International

Work Experience

INSTRUCTIONAL DESIGNER
UAF eCampus
04/2011 – Current

  • Serve as Quality Matters coordinator. Facilitate QM program for UAF. Perform outreach and support of faculty who have certified courses and those who are interested in improving their courses using the QM rubric.
  • Teach faculty and staff pedagogy/technical aspects of teaching online.
  • Assist faculty in developing and building their courses.
  • Perform routine and completely out of the box support for any UAF faculty who is looking for innovative ways to engage with their students and have their students succeed in meeting their goals.
  • Serve as a mentor/partner with the CITE (Chancellor’s Innovation in Technology & E-Learning) Program.
  • Provide programming support for UAF eCampus website, registration forms and supporting SQL databases, online products like FERPA training, Advising Training, Course Catalog, Salary Database.
  • Developed Teaching Tip resource from a decade-old Listserv series of posts. Served as the first editor and project manager for two years. Write Teaching Tips as needed.

ADJUNCT FACULTY
UAF COLLEGE OF ENGINEERING and MINES, COMPUTER SCIENCE
5/2018 – Current

  • Create CS 101 Computers and Society and teach online. This course covers the basics and history of computers, how binary, octal, hexadecimal number systems work. Converting between number systems.
  • The ramifications of computing and risks–phishing, identity theft, computer e-waste–that impact our lives.

UAF COMMUNITY & TECHNICAL COLLEGE
01/2012 – Current

  • Teach CITS 222 Website Design online. This course covers how to build websites and set up hosting.
  • We focus on responsive web design, accessibility, and user experience.
  • See additional teaching experience under qualifications.
  • My face-to-face teaching experience as an adjunct began in 1993.

TEMPORARY TECHNICAL: ANALYST PROGRAMMER/WEB DEVELOPER
SCHOOL OF FISHERIES AND OCEAN SCIENCES (SFOS) & GEOPHYSICAL INSTITUTE
10/2010 – 04/2011

  • Work remotely on virtual servers to support the Arctic Ocean Biodiversity group’s data management needs.
  • Collect, archive, run/edit Python scripts to perform data ETL (extract, transfer, load) from various products (Excel, CSV, Access) into Postgres SQL for national (OBIS/GBIF) database harvest.
  • Clean up metadata XML. Documentation development. Program in PHP, Python as needed to extract, transform and load data (ETL).
  • In-depth work with CSS and Drupal content management system for the Geophysical Institute Design Services team to develop and deploy the large institutional site.
  • Utilize Skype, conference calls, Trac/wikis to support workflow and communications.
  • Harvest, reorganize, rewrite content.

COMMUNICATIONS SPECIALIST V
INSTITUTE OF MARINE SFOS ALASKA OCEAN OBSERVING SYSTEM
11/24/2008 – 9/30/2010

  • Joined IMS as Communications Specialist II to perform web design.
  • Promoted 11/8/2009 to level V. Customer Liaison.
  • Support management planning. Promote unit services.
  • Modify existing Python code for data ingestion; perform data ingestion and transfer. Clean metadata XML.
  • Promote transition to merged tracking and documentation system.
  • Documentation development. Create promotional and training materials.
  • Work with stakeholders to improve data and information delivery.
  • Work with the management team, programmers, and stakeholders to develop new materials.
  • Program in CSS, PHP, Python, JavaScript and other languages as needed to support products in place and new development.
  • Shared supervision of two staff. Programming for web-based delivery of database materials. Deliver presentations.
  • Perform data transfer; work with metadata XML.

STATEWIDE MARKETING MANAGER
AMERICAN TIRE & AUTO, INC.
02/2003 – 11/2008

  • Developed intranet and network.
  • Created all marketing materials: Website, radio, television, print, magazine.
  • Managed 250K+ budget for two cities, five stores, and multiple accounts.
  • Leveraged data on customer locations for ad placement.
  • Tracked charges and determined best use of budget.
  • Assisted with networking and development of five stores.
  • Used Unix system using QVT for accounting, payroll, and sales tracking.

COORDINATOR
ALASKA BRIN & ALASKA EPSCoR
5/06/2002 – 2/14/2003

  • Used Roxen to update site and trained others in use.
  • Developed websites for areas related to BRIN and EPSCoR.
  • Created marketing materials to promote both departments.
  • Generated materials for distribution to Statewide Steering and External Advisory Committees.
  • Entered BANNER requisitions and reviewed expenses for discrepancies or errors.
  • Prepped materials for and provided technical support at an annual conference held in Anchorage.

MANAGER
UA STATEWIDE HELP DESK AND TRAINING
7/05/1998 – 7/20/2001

  • 4/28/1999 Manager Help Desk and Training. Merged two departments. Hired employees.
  • Reviewed, selected and implemented software choice for trouble calls/workflow tracking UAA, UAF, UAS, UA.
  • Developed classes for staff; delivered computer training including security measures and copyright laws.
  • Assisted MicroLan Services in inventory, maintenance, software installation and upkeep of multi-use pc training lab.
  • Provided annual Training Conference(RSTC) involving attendees from 23 locations.
  • Developed and supported website for the unit and related departments; implemented ADA screening.
  • Sr. Programmer Analyst for self-directed work team promoted to Training Manager.
  • Introduced new operational policies and procedures. Modified, updated, created QMenu and QAdhoc queries/views. Tested database changes during upgrades.
  • Reviewed leading database interface products to replace in-house tools.

Conference Presentations

Presented  “Embracing and Teaching Accessibility”, OLC Accelerate Conference, November 19-22, 2019. Orlando, Florida.

Accepted, Co-presenter, “Establishing and Walking the Pathway to Improving Quality Assurance”, QM Connect, October 27-30 2019. 2019-2020 Travel Ban.

COMMUNITY SERVICE

  • Volunteer support for Radiant children’s church (2018-2020). Radiant website and outreach committee (2017-7/2018)
  • Vice-President Enep’ut Children’s Center (Oct 2016-May 2018)
  • May 2017 & 2018 WordPress Basics & Practical Application at Staff Recognition Development
  • Fall 2016 Osher Lifelong Learning Institute (OLLI) lead for Smartphone/iPad (iOS) use

NOTABLE ACCOMPLISHMENTS

  • Delving deeply into research for online student success during master’s studies. Revised the final project to focus on promoting successes of the School of Education.
  • Presenting across the US for the Alaska Marine Information System launch at a conference when Alaska Airlines had back-to-back flight cancellations. This is quite easy today-it happened in 2008.
  • While working for Statewide my team and I merged two departments and filled positions for the Help Desk and Training department. The core of that team 90% stayed together for almost ten years.
  • During the first year with Internet Alaska, Inc. I helped the team increase the user/client base went from ~450 to ~17,000; dealing with success and not losing staff during the process is worth mentioning. At the same time, one of the owners and I flew around the state and opened new communities to local dial-up internet access.